FREQUENTLY ASKED QUESTIONS

|
|

HAIR EXTENSION CARE

General questions

Who is BELLAMI Hair Extension Care for?

BELLAMI Hair Extension Care is formulated for all hair types and textures, including natural hair, and 100% human hair extensions, and wigs.

What is H-2 technology? and how does it work?

H-2 Complex is a revolutionary blend of compounds with hydrophilic and hydrophobic components. By embracing these two properties, we’re able to target different areas of damage to achieve maximum resilience. The Hydrophobic portion balances and reconstructs the hydrogen and ionic bonds fundamental to each hair’s structure. The Hydrophilic component restores the hair’s natural surface by replenishing the lipids stripped from the hair during hair services, such as color or heat styling. The integrity of these structures leads to a healthy, strong and smooth hair. BELLAMI 3-step Bond Fusion System, Scalp Detox, Clarifying shampoo, and Blonde Brilliance shampoo & conditioner are infused with the H-2 Complex.

What is Vita-Seal™ Complex and how does it work?

Vita-Seal™ Complex is a proprietary blend of vitamins and nutrients that preserve the hair’s integrity and prevents future breakage. It restores and replenishes natural hair and hair extensions while protecting it from UV exposure and thermal damage. Vita-Seal™ Complex comprises a proprietary blend of nutrients and vitamins: Trehalose 100 to hydrate hair to prevent moisture loss, Vitamin B5 to revitalize the cuticles to make the hair look shinier and thicker, Coffee seed oil as a natural source of keratin to fortify the hair while nourishing the scalp, and Avocado oil to moisturize and shield against damage. BELLAMI Moisture Restore shampoo & conditioner, Flawless Blend Moisturizing Creme, Total Defense heat-protectant spray, and Miracle Mask deep conditioner are all infused with the Vita-Seal™ Complex.

Do you offer product knowledge classes for BELLAMI Hair Extension Care?

Yes, we do, please contact your BELLAMI Regional Sales Manager to learn more about our education offerings.

Who can I contact if I have additional questions about BELLAMI Hair Care?

Please contact us at pro@bellami.com or call us directly: +1 844.871.7877 Monday to Friday: 7:00 AM TO 4:00 PM PDT. Our customer service is in-house at our BELLAMI Headquarters in Chatsworth, California.

Is Bellami Hair Extension Care good for the environment?

Yes, the entire line of Bellami Hair Extension Care products is 100% vegan, gluten-free, paraben-free and recyclable. The 8oz size shampoo & conditioner products are made of alluminum and can be refilled.

BOND FUSION SYSTEM

What is the BELLAMI Bond Fusion System?

Designed as a triple-action bond-building process, the BELLAMI Bond Fusion System enhances the structure of the hair during and after color chemical services. Each step is infused with first-of-its-kind H-2 Complex to protect, repair and strengthen every individual strand.

It should be used on all hair types and textures for guests that are seeking for the most effective way to protect, repair and strengthen their hair during chemical services.

The BELLAMI Bond Fusion System has been clinically tested to deliver up to 69% less breakage and up to 89% less tangling. 

How does the BELLAMI Bond Fusion System work?

Step 1: Bond Restore can be mixed into the chemical solution before being applied to the hair. It works from within to protect the integrity of the hair during the service. Protects the integrity of the hair by restoring the hydrogen and ionic bonds. The H-2 Complex bond multiplier replenishes, strengthens and repairs the hair.

Bond Seal Step 2 further reinforces hair by reattaching any broken bonds from the chemical process.

Step 3 is a take-home treatment that enhances the vitality of hair and prevents future breakage.

Who is the BELLAMI Bond Fusion System for?

It is ideal for all guests. During a chemical color or lightening service, it will protect and enhance the hair's structure.

No color service?— you can also use the BELLAMI Bond Fusion System to deeply restore and repair the hair.

Is the the BELLAMI Bond Fusion System exclusive to salons?

Steps 1 and 2 should only be applied in the salon by a licensed professional.

Step 3 is an at-home maintenance treatment.

Will the BELLAMI Bond Fusion System add processing time to my color services?

No, Step 1 Bond Restore does not contain any ingredients that will affect the processing time.

Will the BELLAMI Bond Fusion System change my color formulas?

No, Step 1 Bond Restore does not contain any ingredients that will alter the color formula.

Can I use the BELLAMI Bond Fusion System to lighten extensions?

BELLAMI does not recommend lifting, lightening or bleaching extensions. Lightening extensions is done at the stylist's discretion, and we advise doing a strand test first.

Can I use the BELLAMI Bond Fusion System on any type of hair extensions?

Yes, just do not apply near hair extension adhesion sites.

Can I use the BELLAMI Bond Fusion System on wigs and clip-in extensions?

Yes, you can apply it on all types of hair, including human hair extensions & wigs.  

Can I add the BELLAMI Bond Fusion System to a perm?

We do not recommend using the BELLAMI Bond Fusion System with perms.

Can I use the BELLAMI Bond Fusion System if I'm not doing a color service?

Yes! Step 1 Bond Restore can be diluted with water as a reparative back bar treatment.

How should my guests maintain their hair at home?

Our retail formulas offer salon-quality a home hto restore and replenish hair with our Vita-Seal Complex. They also protect the hair from UV exposure and thermal damage.

We recommend all our BELLAMI Hair Stylists to send their guests back home with a BELLAMI shampoo & conditioner (Moisture Restore or Blonde Brilliance) as well as a heat-protectant (Flawless Blend Moisturizing Creme or Total Defense spray). They can also complete their regimen by using a deep conditioner such as BELLAMI Miracle Mask.

MOISTURE RESTORE shampoo & conditioner

Are there silicones in the BELLAMI Moisture Restore shampoo & conditioner?

Silicones enhance shine, lock in moisture, improve hydration and control frizz. They are good for hair if formulated appropriately to target and heal damaged hair. Our BELLAMI formulas have the right amount of silicones to not weigh down the hair. They are also sulfate-free, paraben-free, gluten-free and vegan.                

The BELLAMI Moisture Restore shampoo is sulfate free. Does it have a lather?

Yes, it does have a very luxurious lather.  

Does the BELLAMI Moisture Restore shampoo & conditioner contain protein?

Yes, they contain naturally-derived small particle protein that absorbs into the hair without leaving any buildup. Excessive protein treatments are bad for hair, but the right level of protein treatment will help strengthen hair fibers promoting a healthier scalp environment.                                        

What hair types are best suited for the BELLAMI Moisture Restore shampoo & conditioner?

BELLAMI Moisture Restore and the BELLAMI Hair Extension Care line is designed for all natural hair types and textures, as well as 100% human hair extensions.                                        

Can I use the BELLAMI Moisture Restore shampoo & conditioner every day?

Yes, you can use them every day.

Are the BELLAMI Moisture Restore shampoo & conditioner available for retail? 

Yes.

CLARIFYING shampoo

Are there silicones in the BELLAMI Clarifying shampoo?

Silicones enhance shine, lock in moisture, improve hydration and control frizz. They are good for hair if formulated appropriately to target and heal damaged hair. Our BELLAMI formulas have the right amount of silicones to not weigh down the hair. They are also sulfate-free, paraben-free, gluten-free and vegan.                

The BELLAMI Clarifying shampoo is sulfate free. Does it have a lather?

Yes, it does have a luxurious lather.                                    

Does the BELLAMI Clarifying shampoo contain protein?

Yes, they contain naturally-derived small particle protein that absorbs into the hair without leaving any buildup. Excessive protein treatments are bad for hair, but the right level of protein treatment will help strengthen hair fibers promoting a healthier scalp environment.                                        

What hair types are best suited for the BELLAMI Clarifying shampoo?

BELLAMI Clarifying shampoo is formulated for all hair types and textures, including natural hair, and 100% human hair extensions, and wigs.                                      

Do you have the BELLAMI Clarifying shampoo in retail or mini size to take home?

No, the BELLAMI Clarifying shampoo is a salon-exclusive product and is not available for retail.

Will the BELLAMI Clarifying shampoo dry out my guest's hair? 

No. This formula provides a deep clean without leaving hair dry and brittle.                                        

TOTAL DEFENSE heat-activated spray

When should I use the BELLAMI Total Defense spray?

Use BELLAMI Total Defense to protect hair when using hot tools and to humidity-proof your hairstyle. BELLAMI Total Defense protects hair color from fading for up to 10 washes.

What are the results using the BELLAMI Total Defense spray?

BELLAMI Total Defense spray smoothes hair and protects them from heat damage and humidity while ChromoHance™ polymer improves color vibrancy.

- Detangles and makes hair more manageable and soft

- Adds shine, eliminates frizz and seals split ends

- Protects hair color from fading for up to 10 washes*

Can I use the BELLAMI Total Defense spray with heating tools?

Yes, Total Defense is a heat-activated spray that will protect both natural hair and hair extensions. Best use to style hair with a flat iron.

Can I use the BELLAMI Total Defense spray on any type of extensions?

Yes, you can use them to style any look with semi-permanent hair extensions or clip-ins. Avoid direct contact with adhesion sites of semi-permanent hair extensions. Use on 100% human hair clip-ins before styling with heat.

Is BELLAMI Total Defense available for retail?

BELLAMI Total Defense exists in 11.8 oz as a salon-exclusive format, and also in retail as a 6 oz regular size and 2 oz travel size.

You can buy BELLAMI Professional Hair Extension Care online on bellamiprofessional.com or contact your BELLAMI Regional Sales Manager to know more about our salon-exclusive products. Your guests can purchase BELLAMI Hair Extension Care retail products on bellamihair.com.

How to correctly press Total Defense spray actuator?

When you want to use Total Defense spray, do not press the actuator straight up and down, or it won't work. Please place your finger on the grooves on the actuator and push forward while pressing to release the spray.

SCALP DETOX TREATMENT

Who should I apply the BELLAMI Scalp Detox treatment to?

BELLAMI Scalp Detox has been formulated for guests with or without compromised hair seeking the most effective way to remove impurities and build up from the scalp. It is suitable for all hair types and textures, including natural hair and 100% human hair extensions.

 

Is the BELLAMI Scalp Detox treatment safe to use with any type of extensions?

Yes, it is safe for any type of human hair extensions.

What are the results of using the BELLAMI Scalp Detox treatment?

This BELLAMI Scalp Detox formula is infused with hair-strengthening H-2™ Complex and Black Kaolin Clay to remove buildup and impurities, reduce itch, soothe and promote healthier-looking hair. It refreshes the scalp and provides long-lasting relief.

 

STILL HAVE ANY QUESTIONS?

Monday - Friday:

7:00 AM TO 4:00 PM PDT

1 844.871.7877

support@bellami.com